Shipping Policy

Last updated: 24 October 2026

This policy explains how AMPOVE LTD (company number 17522790, registered in England and Wales) processes and delivers orders placed at ampove.com.

1. Where we deliver

We currently deliver to the United Kingdom and the United States only.

2. Where your order ships from

We work with third-party suppliers and fulfilment partners. Orders are dispatched from international warehouses, which may be located outside the United Kingdom and the United States, and delivered by international and local carriers. The dispatch location can vary by product, stock and destination.

Because of this, delivery takes longer than from a local warehouse, and delivery estimates are shown below before you buy. If an order contains several products, they may be dispatched separately, in different parcels, on different days and with different tracking numbers. You are not charged extra for this.

3. Processing and delivery times

Destination	Processing	Delivery after dispatch	Total estimate from order
United Kingdom	1 to 3 business days	7 to 15 business days	8 to 18 business days
United States	1 to 3 business days	7 to 20 business days	8 to 23 business days

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees, and may be affected by customs processing, peak periods, weather or carrier delays. Processing may take longer during sales or holiday periods; we will email you if so.

We will deliver your order within 30 days of your order being accepted, unless we have agreed a different date with you. If we cannot, you may cancel and receive a full refund.

4. Shipping charges

Shipping charges are shown at checkout before you pay. Standard shipping is free on orders over £50 (UK) and over $50 (US). We do not add mandatory charges after you place your order.

5. Tracking

Every order includes tracking. We email you a tracking number and link when your order ships. Tracking can take 2 to 3 days to start updating after dispatch, and international parcels can show gaps in tracking while in transit or in customs. You can also use our Order tracking page. Split orders have a tracking number per parcel.

6. Taxes, VAT, customs and duties

• United Kingdom: prices shown to UK customers include VAT where it applies. Where import VAT or customs duty is not included in the checkout total, it may be charged by the carrier or customs on arrival and is shown at checkout wherever we can calculate it.
• United States: applicable sales tax is calculated at checkout. Import duties or fees, where they apply, are shown at checkout when available; otherwise they may be charged on delivery by the carrier or customs.

We will not describe an order as duties-paid unless that has been confirmed for the order.

7. Delivery address

Please check your address, postcode/ZIP code, email and phone number before you pay. Email contact@ampove.com with your order number as soon as possible if something is wrong. We cannot guarantee changes once an order has shipped. If a parcel is returned because the address supplied was incorrect, we may need to charge the cost of sending it again.

8. Late, lost or damaged orders

• Late: if tracking has not moved for 7 days, or your order has not arrived by the end of the estimated window, email contact@ampove.com with your order number. We will chase the carrier and fulfilment partner and reply within 1 business day.
• Lost: if the carrier confirms your parcel is lost, or it has not arrived within 30 days of order acceptance, we will, at your choice, send a replacement (where in stock) or refund you in full within 14 days.
• Damaged or incorrect: email photos within 30 days of delivery. We will replace or refund at no cost to you. See our Refund and Returns Policy.

The goods are at your risk once delivered to you. A carrier or supplier being responsible for the shipment does not remove your rights against AMPOVE LTD.

9. Changes and cancellations

Email contact@ampove.com as soon as possible to change or cancel an order. We can usually do this before it ships. After shipping, use the returns process in our Refund and Returns Policy.

10. Contact

AMPOVE LTD, registered office: Office 2084, 85 Dunstall Hill, Wolverhampton, England, WV6 0SR
Email: contact@ampove.com · UK +44 7456 067036 · Monday to Friday, 8:00 to 18:00 (UK time)