Refund and Returns Policy

Last updated: 24 October 2026

This policy applies to orders from ampove.com, operated by AMPOVE LTD (company number 17522790, England and Wales). We may use suppliers and fulfilment partners to process returns, but this does not remove your rights against us. Nothing here limits your statutory rights.

1. How to start a return or report a problem

Email contact@ampove.com with your order number, the product, what you want to do (cancel, return, faulty, damaged, wrong item) and photos where relevant.

We reply within 1 business day with the correct return address or a prepaid return label. Please wait for our reply before posting anything. Do not send returns to our registered office unless we confirm that address; it is an office, not a warehouse. Asking us first never reduces your legal rights.

2. Changing your mind: 30 days

You can cancel and return items for any reason within 30 days of delivery. UK law requires a minimum of 14 days; we give you longer.

• Return the goods within 14 days of telling us you want to cancel.
• For change-of-mind returns you pay the return postage. We recommend tracked postage, because you are responsible for the goods until they reach us.
• You may open and test items to see whether they work and suit you, as you could in a shop. Please take reasonable care and return all accessories and, where possible, the original packaging. If an item has lost value because it was handled more than needed to inspect it, we may deduct that from your refund.

3. UK customers: your statutory 14-day right to cancel

If you are a UK consumer you have the right to cancel within 14 days after you receive the goods (for split deliveries, after you receive the last item), without giving a reason. Email us clearly that you want to cancel, or use the form at the end of this page. You then have 14 days to send the goods back. If you cancel the whole order we refund the standard delivery cost you paid. Our 30-day offer in section 2 includes and goes beyond this right.

4. Faulty, damaged, wrong or not as described

Goods must be as described, of satisfactory quality and fit for purpose. If not:

• Within 30 days of delivery: you can reject the item for a full refund.
• After 30 days: you are entitled to a repair or replacement at no cost to you. If that fails or is not possible, you can ask for a price reduction or refund (a deduction for use may apply after 6 months).
• Statutory rights last up to 6 years in England, Wales and Northern Ireland (5 in Scotland).

Email contact@ampove.com with your order number and clear photos or a short video. We pay return postage (or send a prepaid label) for faulty, damaged or incorrect items, and may ask you to keep or dispose of an item where returning it is not practical.

5. Limited warranty

Besides your statutory rights, AMPOVE products carry a 12-month limited warranty from the delivery date covering manufacturing defects. It does not cover accidental damage, misuse, water damage (unless sold as water-resistant), unauthorised repairs or normal wear. To claim, email us your order number and details of the fault. We will repair, replace or refund.

6. Refunds

• We refund within 14 days of receiving the goods back (or of receiving proof you sent them, if earlier). For approved refunds on faulty, damaged or incorrect items, within 14 days of agreeing.
• Refunds go to the original payment method with no fee. Your bank or card provider may take several further days to show it.
• Lost or late orders: see our Shipping Policy.

7. Items that cannot be returned for a change of mind

We do not currently list any product categories that are specifically excluded from change-of-mind returns under this policy.

You may inspect a product as you reasonably would in a shop. Opening the packaging or testing an electronic product does not automatically remove your statutory cancellation rights.

If a product has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a deduction for any resulting reduction in value where permitted by law.

Nothing in this section affects your rights if a product is faulty, damaged, unsafe or not as described. Your statutory consumer rights remain unaffected.

8. US customers

Our 30-day change-of-mind return (section 2) and 12-month limited warranty (section 5) apply to US customers. Return postage for change-of-mind returns is paid by the customer; we pay it for defective, damaged or incorrect items. If state or federal law gives you greater rights, those apply.

9. Exchanges

To swap an item, return it and place a new order, or ask us to arrange a replacement where stock allows.

10. Contact

AMPOVE LTD, registered office: Office 2084, 85 Dunstall Hill, Wolverhampton, England, WV6 0SR
Email: contact@ampove.com · Monday to Friday, 8:00 to 18:00 (UK time)